Shipping & Returns

Shipping

FREE SHIPPING ON ALL ONLINE ORDERS OVER $199! Only $9 for the rest!

We ship with Canada Post, two business day guarantee within the province of BC. If you are not at home when Canada Post attempts delivery of your package, you will receive a door hanger to notify you that your package can be picked up at the postal outlet indicated on the card.

Unfortunately, we are not legally allowed to ship outside of the province and packages delivered by Canada Post cannot be left on the doorstep.  Packages must be received by a recipient over 19 years of age.

Total order value before tax Vancouver and Lower Mainland  Vancouver Island Everywhere else in BC
Up to $199  $9   $9 $9
Over $199  FREE  FREE   FREE

WITHIN DOWNTOWN VANCOUVER 

  • Case or more (12 bottles) = hand-delivered by our own Vinvan
  • Case or fewer = hand-delivered by courier
  • Delivery hours: 9:30am - 5:00pm, Monday to Friday only (no weekend deliveries)
  • If the shipping address is a residence, we will need to contact the receiver in order to arrange a time that someone over the age of 19 will be able to receive the shipment. If we cannot get ahold of the receiver within a reasonable time period (24 hrs), we will default ship via Canada Post. Please leave any buzzer info in the comments field.
  • For special delivery instructions: You will have the opportunity to leave us a note during the final stage of checkout. If unsure, you can call or email us to straighten things out. We do our best to accommodate every request.
  • Please check the delivery address carefully. Marquis Wine Cellars will not be responsible if the person has moved, is away on vacation, or otherwise unable to receive the wines. Undelivered packages will be held by Canada Post for a maximum of 10 days before automatically being returned to sender.

 

OUTSIDE DOWNTOWN VANCOUVER

  • Our Vinvan will deliver to Vancouver proper, or generally West Vancouver, North Vancouver, Burnaby, and Richmond.
  • Deliveries of a case (12 bottles) or more are usually shipped via our own in-house driver in the Marquis Vin Van.
    • Deliveries are available between 10:30am - 5:00pm, Monday to Friday.
    • If the shipping address is a residence, we will need to contact the receiver in order to arrange a time that someone over the age of 19 will be able to receive the shipment.
    • All orders of less than 12 bottles will be shipped via Canada Post ExpressPost 2 Business Day Delivery.
  • For special delivery instructions: You will have the opportunity to leave us a note during the final stage of checkout. If unsure, you can call or email us to straighten things out. We do our best to accommodate every request.
  • Please check the delivery address carefully. Marquis Wine Cellars will not be responsible if the person has moved, is away on vacation, or otherwise unable to receive the wines. Undelivered packages will be held by Canada Post for a maximum of 10 days before automatically being returned to sender.

     

 

SHIPPING TO REST OF BRITISH COLUMBIA

  • All orders will be shipped via Canada Post ExpressPost 2 Business Day Delivery
  • For rural areas NOT regularly serviced by Canada Post: Please indicate such in the order notes during last stage of checkout as we may be able to book a ground courier such as Purolator.
  • Alternate arrangements can be made for delivery by courier and other shipping companies provided the sender cover all charges resulting from the delivery. Contact the store directly to make the necessary arrangements.
  • Please check the delivery address carefully. Marquis Wine Cellars will not be responsible if the person has moved, is away on vacation, or otherwise unable to receive the wines. Undelivered packages will be held by Canada Post for a maximum of 10 days before automatically being returned to sender.

 

CAN I PICK UP MY WINES FROM THE STORE?

Having your order picked up at the store is also an option at no charge at all. That can be sorted out on the check-out page.

If you need any further help or have any additional questions, give us a call at 604-684-0445 or toll free 1-800-589-2804 or send an email to info@marquis-wines.com.

Returns

We will happily take returns, for whatever reason, as long as they meet a few conditions:

  • They're in the same condition they were when you received them - i.e. a re-salable condition.
  • You have your receipt - this isn't strictly necessary if you're in our customer database.
  • For all returns over $200, there's a 10% restocking fee. For all returns over $1000, there's a 15% restocking fee.
  • Finally, if we shipped the wine to you for free, you forfeit the shipping cost in your refund.
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