FREE SHIPPING ON ALL ONLINE ORDERS OVER $200 + TAX! Only $12.99 + TAX for the rest!
We ship with Canada Post, two business day guarantee within the province of BC. If you are not at home when Canada Post attempts delivery of your package, you will receive a door hanger to notify you that your package can be picked up at the postal outlet indicated on the card.
COVID-19 UPDATE (12/08/2020): DUE TO RISING VOLUMES WE ARE NOW ONLY SHIPPING VIA CANADA POST. THIS MEANS ALL PACKAGES WILL NEED TO BE PICKED UP AT THE RECIPIENT'S LOCAL POST OFFICE. THEY WILL RECEIVE A DOOR KNOCKER WHEN THE ORDER IS READY TO BE PICKED UP AT THE POST OFFICE.
We cannot ship outside of the province and packages delivered by Canada Post cannot be left on the doorstep. Packages must be received by a recipient over 19 years of age.
ARE YOU SHIPPING TO DOWNTOWN VANCOUVER?
12 bottles or less will be delivered by courier within a day or two. Our delivery hours are 10:00am - 5:00pm, Monday to Friday only (no weekend deliveries).
If the shipping address is residential, we will need to contact the receiver in order to arrange a time that someone over the age of 19 will be able to receive the shipment. If we cannot get ahold of the receiver within a reasonable time period (24 hrs), we will instead ship via Canada Post. Please leave their buzzer number or concierge info in the comments field.
For special delivery instructions: You will have the opportunity to leave us a note during the final stage of checkout. If unsure, you can call or email us to straighten things out.
Please check the delivery address carefully. We will charge additional shipping to re-ship if the person has moved, is away on vacation, or otherwise unable to receive the wines. Undelivered packages will be held by Canada Post for a maximum of 10 days before automatically being returned to us.
IS YOUR RECIPIENT LOCATED OUTSIDE OF DOWNTOWN VANCOUVER?
- Your package will be shipped via Canada Post 2 business day service.
IS YOUR RECIPIENT LOCATED OUTSIDE GREATER VANCOUVER OR IN A RURAL AREA?
All orders will be shipped via Canada Post 2 business day service.
For rural areas NOT regularly serviced by Canada Post: Please indicate such in the order notes during last stage of checkout as we may be able to book a ground courier such as Purolator.
Alternate arrangements can be made for delivery by courier and other shipping companies provided the sender cover all charges resulting from the delivery. Contact the store directly to make the necessary arrangements and pay any excess costs.
CAN I PICK UP MY WINES FROM THE STORE?
Please select the in-store pickup option during checkout after entering billing and shipping info. If you need any further help or have any additional questions, give us a call at 604-695-2951 or toll free 1-800-589-2804 or send an email to email@example.com.
DO YOU TAKE RETURNS?
Yes, with a few conditions:
- They're in re-sellable condition (labels intact, unopened, etc)
- You can prove you purchased the wine from us.
- For all returns over $200, there's a 10% restocking fee. For all returns over $1,000, there's a 15% restocking fee.
- If we shipped the wine to you for free, you forfeit the shipping cost in your refund and must pay for any additional shipping required.